Return & Exchange Policy – Meqaat Limited
At Meqaat Limited, your comfort, trust, and satisfaction are at the heart of everything we
do. We strive to offer only the highest quality Hajj & Umrah essentials, but if something isn’t
quite right, we’re here to help.

Return Window
You may request a return within 30 days of receiving your order.
To be eligible, the item must:
– Be unused and in its original packaging
– Include all tags, labels, and hygiene seals intact
– Not fall under the list of non-returnable items (see below)

Non-Returnable Items
For hygiene and religious reasons, we cannot accept returns or exchanges on:
– Worn or opened Ihram garments
– Personal care products (wipes, soaps, sanitizers)
– Footwear that shows signs of wear
– Used waist bags, belts, or pouches
– Digital/downloadable products

Exchanges
We gladly offer exchanges for size, color, or product preference—subject to stock
availability. To initiate an exchange:
1. Contact us at support@meqaat.com within 30 days of delivery.
2. We’ll send you a prepaid return shipping label.
3. The cost of that return label will be deducted from your refund or applied toward the
exchanged item.
4. Once we receive and inspect the item, we’ll dispatch your replacement or issue store
credit if preferred.

Returns & Refunds
If you prefer a refund:
1. Contact us within 30 days at support@meqaat.com.
2. We’ll email you a prepaid return shipping label.
3. The cost of the return label will be deducted from your refund.
4. Refunds are issued to your original payment method within 7 business days of receiving
the returned item.
5. Original shipping charges (if any) are non-refundable.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery
with photos and details. We will:
– Provide a return label at no cost to you

– Either send a replacement or issue a full refund once we’ve confirmed the issue